Top Things Every Bird Department Should Know: Retail Sales Helps From Wyld ' s Wingdom

Top Things Every Bird Department Should Know: Retail Sales Helps From Wyld ' s Wingdom

Display your expertise and professionalism by view the customer that you care about them and the pets and supplies that you sell.
Customer Service:
All employees are the face of a business and are key to molding a customer ' s initial impression.
" Keep an eye out for customers who look shook or are in need of help. Being proactive will show customers you are ready and eager to serve them.
" Make your customers stroke welcome. Smile and embrace them when they come in. Ask them questions and make them feel included in other conversations you may be having with fellow staff or other customers.
" Listen to your customers. Ask them questions and listen to what they have to speak. Hone in on their needs and wants and dispatch your desire to help them make the best opinion possible when picking out a product or pet.
" Customer service doesn ' t stop when a customer has homeless the store. Follow up with a customer by sending them a thank you note after a purchase, calling to see if the new product or bird they purchased is working out, or remembering their last purchase when they make a repeat visit.
Bird Education:
All employees should be properly educated on the different products you manage and the birds that the products benefit. They should also be perceptive on the birds that are at your store. Customers see you as an expert. Make absolute you are one to keep their business.
" Employees should know the following key information about birds: origin, augmentation proportion, eventual size, age, gender, environmental needs, diet, and behavior.
" Be as informative as possible when answering a customer ' s questions. Direct them to other resources ( books, tip sheets, websites, etc. ) to help aid them in their education.
It is alright to let a customer know you don ' t know the answer to a query, but still fix up them with assistance by following up with a co - worker or deeper reliable resource.
Make clear-cut your store is well organized and easy to navigate.
" Signage:
o Proper aisle signage will help keep customers in the store longer and will help them navigate through your aisles.
o Proper shelf and product signs will catch your customers ' eyes and will keep them informed on your products.
o Make explicit your signage is neat and easy to read as well as fresh and bold.
" Displays:
o Display related products by each other to memorize customers of items they may have disoriented and inspirit variations amongst a product family.
o Put the items that are in high - request and are fast - effective in your best display areas. This suggests to customers that you have the products that they are looking for.
o Be decisive to take advantage of the display space at the checkout by placing advance dwarf pull products akin toys, treats, and gift items there.
o Change out your displays every week or two to give your store a fresh surveillance and let your customers know you are on top of your diversion.
Cleanliness:
A customer may not learn a clean store, but they will most naturally reminisce a dirty one! Keep your store clean and organized to warrant receipts customers.
" Make indubitable your aisles are clear of tangle, your products are in the proper places on the shelves, and your pricing stickers and signage is up - to - quickie.
" Pay earmarked attention to floors, countertops, and other areas that are most frequently seen by customers.
" Remove scarred items and advance hidden items to their proper accommodation.
" Dusty products make evident that product is senescent and unwanted. Keep your products and shelves dust free.
" Keep your displays and shelves fully stocked and well organized. Have employs watchdog this throughout the day depending on your stores ' busyness.
" If you have birds ( as well as other animals ) in your store, their cleanliness and health will tell a lot about your store to your customers. Be decisive to keep your animals healthy and well groomed and their cages and toys disinfected and clean.
" A customer does not want to see or purchase an hot bird. Scrutinize each bird daily and log its state of health and any changes in behavior. Changes may be the first ( and sometimes only ) clue that a bird is sick or queasy.
" Trash cans, whether containing a soda can or repelling excrement should be out of site and smelling distance to your customers and should be naked often to maintain a cleanly, healthy store.
" Keep an eye on animals that are out of their cages ( especially if you confess the public to bring in their pets ) and be categorical to clean and sanitize as needed.
As a retailer you are a predicament - solver for your customers. You know about new products, new discoveries in the world of avian health, food and equipment. You are the expert! Exhibit it. www. wingdom. com